Frequently Asked Questions

Creating a PK78 account takes just a few minutes. Click the registration button on the homepage, fill in your details including a valid email address and mobile number, choose a secure password, and confirm you are 18 years of age or older. Once submitted, check your email for a verification link. After verifying your email your account is active and you can make your first deposit.

The minimum age to register and play on PK78 is 18 years, or the higher minimum required by the applicable operator or license jurisdiction. Age verification is mandatory and may be requested at any time. Any account found to belong to a minor will be immediately suspended and funds withheld pending investigation. We have zero tolerance for underage gambling.

PK78 requires Know Your Customer (KYC) verification before processing withdrawals and in line with our compliance obligations. Acceptable documents include a valid CNIC (Computerised National Identity Card), passport, or other government-issued photo ID. You may also be asked to provide proof of address. Documents can be uploaded directly through your account dashboard or sent to our support team.

No. Each user is permitted to hold only one active PK78 account. Duplicate accounts are strictly prohibited under our Terms and Conditions. If multiple accounts are detected under the same identity, device, or payment method, all accounts may be suspended and any bonuses forfeited. If you have lost access to your existing account, please contact our support team rather than creating a new one.

On the login page, click the 'Forgot Password' link and enter the email address associated with your PK78 account. You will receive a password reset link within a few minutes. Follow the link, enter your new password, and confirm it. If you do not receive the email, check your spam folder or contact live chat support. For security, reset links expire after 30 minutes.

PK78 supports a range of payment references familiar to Pakistani users, including Easypaisa, JazzCash, Raast, and bank transfers via major institutions such as HBL, UBL, Meezan Bank, and Bank Alfalah. All account balances are displayed and processed in Pakistani Rupees (PKR). Please note that payment provider names are references only — PK78 does not claim endorsement or partnership with any of these institutions.

The minimum deposit amount on PK78 is PKR 500, though this may vary depending on the payment method selected. Some payment channels may have their own minimum transaction thresholds that are set independently by the provider. We recommend checking the deposit page within your account for the most current minimums applicable to your preferred payment method.

Withdrawal processing times vary by method. Most withdrawal requests are reviewed and approved within 24 hours, after which the transfer timeline depends on the payment channel. Bank transfers via HBL, UBL, Meezan Bank, or Bank Alfalah typically take 1–3 business days. Mobile wallet withdrawals via Easypaisa or JazzCash are generally faster. Completing KYC verification in advance helps avoid delays.

PK78 does not charge platform fees on standard deposits or withdrawals. However, your bank, mobile wallet provider, or payment intermediary may apply their own transaction charges. These charges are set by the provider and are outside PK78's control. We recommend reviewing your payment provider's fee schedule before initiating a transfer to avoid unexpected deductions.

If your deposit has not appeared in your PK78 account within the expected timeframe, first confirm the transaction was completed on your payment provider's end and save the transaction reference number. Then contact PK78 live chat or email support at [email protected] with the transaction reference, amount, payment method, and time of transfer. Our team will investigate and resolve the issue promptly.

PK78 offers a wide selection of gaming options including slot games with hundreds of titles, live dealer tables covering baccarat, roulette, blackjack, and teen patti, virtual table games, and a comprehensive sports betting section. Sports markets include Pakistan cricket, PSL and T20 matches, ICC tournaments, international football leagues, and UFC events, with both pre-match and live in-play options available.

Yes. PK78 covers Pakistan cricket extensively, including domestic T20 leagues such as the PSL, bilateral series, and major ICC tournaments like the Cricket World Cup and T20 World Cup. Markets typically include match winner, top batsman, total runs, over/under lines, and live in-play betting. Markets go live ahead of each fixture and odds are updated in real time throughout the match.

Yes, PK78 features a fully equipped live casino section with real human dealers streamed in high definition. Games include live baccarat, live roulette, live blackjack, and local favourites such as teen patti and andar bahar. Live tables operate around the clock, so players across Karachi, Lahore, Islamabad, and other cities can join a session at any hour. Minimum bets vary by table.

In-play betting allows you to place wagers on live sporting events as they unfold. On PK78, in-play markets update in real time, and odds shift with the action on the field. You can bet on outcomes such as the next wicket, next goal, or current game score. A reliable internet connection is recommended for the best experience. In-play markets may be suspended briefly during key moments of play.

Yes. PK78 is fully optimised for mobile browsers on both Android and iOS devices. You can access the complete game library, live casino, and sports betting section directly from your mobile browser without needing to download a separate application. The interface automatically adapts to your screen size, delivering a smooth experience whether you are in Rawalpindi, Faisalabad, Peshawar, or anywhere else.

PK78 offers a welcome bonus for newly registered players on their first qualifying deposit. The specific bonus amount, match percentage, and minimum deposit threshold are detailed on the Promotions page within your account. Bonuses are credited in PKR and are subject to wagering requirements, time limits, and game restrictions. Always read the full bonus terms before opting in to understand what applies.

A wagering requirement specifies how many times you must wager a bonus amount before it can be withdrawn as real money. For example, a PKR 1,000 bonus with a 20x wagering requirement means you must place a total of PKR 20,000 in qualifying bets before the bonus converts to withdrawable funds. Not all games contribute equally — slots often count 100%, while live casino games may contribute less. Check individual bonus terms for details.

Ongoing promotions such as reload bonuses, cashback offers, and free bet deals are listed on the Promotions page in your account. Most require you to opt in before making a qualifying deposit — simply click the claim button on the relevant offer. Some promotions are automatically credited. Promotional availability may vary by account status, location, and activity level. Our support team can confirm which offers you are currently eligible for.

Yes. If you decide you no longer wish to complete the wagering requirements attached to an active bonus, you can request a bonus forfeiture through your account settings or by contacting live chat support. Be aware that forfeiting a bonus will also remove any winnings accumulated from bonus funds that have not yet met the wagering threshold. Your real-money balance will not be affected.

PK78 uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Account access is protected by password authentication, and we recommend enabling two-factor authentication (2FA) for an additional layer of security. Our systems are monitored around the clock for suspicious activity. We do not share your personal data with third parties for marketing without your consent. See our Privacy Policy for full details.

PK78 provides a full suite of responsible gambling tools accessible from your account settings. These include daily, weekly, and monthly deposit limits; loss limits; session time limits with reality-check pop-ups; cooling-off periods ranging from 24 hours to 6 weeks; and permanent self-exclusion. Marketing opt-out is also available at any time. All tools are free to use and take effect promptly once applied.

You can request self-exclusion through the Responsible Gambling section of your account settings, via live chat, or by emailing [email protected]. Self-exclusion periods are available for 6 months, 1 year, 3 years, or permanently. Once applied, your account will be suspended from all gambling activity and you will be removed from marketing lists. Permanent self-exclusion cannot be reversed. Requests are treated as high priority and actioned promptly.

Pakistan's Prevention of Gambling Act, 1977 and other local regulations may restrict online gambling activity. PK78 does not claim licensing or regulatory approval from the Government of Pakistan, PTA, the State Bank of Pakistan, or any Pakistani provincial authority. This platform may operate under international licensing. Users are solely responsible for understanding and complying with the laws applicable in their jurisdiction. This answer does not constitute legal advice.

The fastest way to reach PK78 support is through the live chat feature available within your account, which operates 24 hours a day, 7 days a week. For non-urgent queries or written requests such as self-exclusion or document submission, you can email us at [email protected]. We aim to respond to all email inquiries within 24 to 48 hours. Please do not share sensitive account passwords in any communication.